Privacy & Refund Policy
The AG Finance TradeXpert Privacy & Refund Policy
Please read this policy carefully to understand our policies and practices regarding your information, refunds and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website or services. By accessing or using this website and services, you agree you understand the provisions of our privacy & refund policy. This policy may change from time to time and your continued use of this website and services after we make changes is deemed to be acceptance of those changes. Please check the policy for updates periodically.Your Privacy Is Protected
Your Privacy Is Important to Us: We value the trust you have placed in us by choosing AG Finance TradeXpert as your financial services provider. At AG Finance TradeXpert, keeping your personal information in confidence is a cornerstone of our business and an integral part of our commitment to service excellence. At AG Finance TradeXpert, information such as client’s CIS, Passport, bank accounts, BG’s, SBLC, BANK DRAFT, MTN’s, LTN’s, Monetization, Funding, transaction history and other financial information such as the previous transaction with any of our clients will not be revealed to anyone. To help us meet this commitment to you, AG Finance TradeXpert has appointed a Chief Privacy Officer to oversee AG Finance TradeXpert’s privacy practices and this privacy policy. Your Privacy Is Important to You: We encourage you to read this privacy policy so that you can understand how we collect, use, share and protect your personal information and how you can manage your information in a way that best suits you. To help you understand our privacy policy, here are some important terms you should know: “personal information” or “information” means information about an identifiable individual such as contact information, account numbers, or details such as age, marital status, and financial information. This information can be in any form including paper, electronic, video or voice recording. “AG Finance TradeXpert, “we”, “our”, “us” or “AG Finance TradeXpert ” means collectively AG Finance TradeXpert and its affiliates that offer Financial Instruments: BG, SBLC, BANK DRAFT, MTN, LTN, Monetization, Funding, Buying and Selling Financial Instruments, and Financial Consulting. When we make reference to sharing information within the AG Finance TradeXpert it means sharing by one member of the group to some or all of the others in the group. “program partners” means companies we have carefully selected to provide benefits, products or services under, or to participate in, AG Finance TradeXpert partner program. “AG Finance TradeXpert Broker’s and Country Delegations Licenses” means a program under which AG Finance TradeXpert Brokers, Delegates and Consultants are entitled to receive specified benefits, products or services that are provided by, or in participation with, our Broker’s program partners. “permitted or required by law” or “legal and regulatory obligations” means actions that we are permitted or required to do under any laws or regulations or any rules, codes, guidelines, expectations, or requests of any applicable regulatory or self-regulatory organization, or under any codes, programs or principles publicly adopted by AG Finance TradeXpert.This Privacy Policy
This privacy policy is consistent with our AG Finance TradeXpert Privacy Principles and is in addition to our Privacy Statement and the terms of your agreements with us. This policy applies to the collection, use or sharing of any personal information collected by AG Finance TradeXpert in the course of conducting its business. By providing us with information, you are consenting to our privacy policy. This privacy policy or our other privacy-related documents will be updated from time to time.What We Collect and How We Collect It
The type of personal information we collect will depend on various factors such as the type of products or services you request or use and any applicable legal and regulatory obligations.This information includes:
Contact – information that allows us to communicate with or contact you (e.g., address, telephone number, e-mail or other electronic address, social media account name and fax number). Identity – information that allows us to identify you or to meet tax, anti-money laundering and other “know your client” legal and regulatory obligations (e.g., name, Social Security Number (SSN), date of birth, occupation, and government-issued identification). Financial – information that allows us to determine creditworthiness or eligibility for or appropriateness of products or services. Transactional – information about how you use different products or services or otherwise do business with us. Relationship – information that helps us to understand more about you including how you like to do business and what types of products, services or offers you may like. Another Individual – information we request, or that you provide, about an individual other than yourself (e.g., information about beneficiaries, an authorized user of your account, and contact information of someone you believe may be interested in an AG Finance TradeXpert product or service). If you provide us with information about another individual, we will assume you have the authority to provide this information and to consent to its collection, use or sharing for the purposes set out in this privacy policy. We collect information from a variety of sources but much of the information comes from you (e.g., applications for or use of our products or services, communications with us, and user-generated content on our social media websites such as photographs or comments you post). We also collect information from other sources such as credit bureaus, references you have provided, program partners, government or financial institutions or from public sources such as telephone directories, newspapers, Internet sites, commercially available marketing lists or government agencies and registries or public records. We may monitor or record communications between you and our representatives (e.g., telephone calls & e-mails) in order to enhance and maintain client service quality, to protect you and AG Finance TradeXpert, to confirm our discussions with you or for training purposes. We use surveillance, including videotaping, in and around our branches and other locations for the safety of our clients, employees and others, to protect against illegal activity, such as theft, vandalism and fraud, or to enhance and maintain client service quality.How We Use and Share Information
We use and share personal information for the following purposes:- Provide You with Products or Services
establish your identity and determine your eligibility for products or services help to ensure that the advice, products or services offered to or purchased by you are appropriate for your set-up, manage, administer and maintain your products or services
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Communicate with You
send communications by various methods, such as mail, e-mail, text (SMS), telephone, an automatic dialling-announcing device (at the numbers you have provided to us), fax, or other telecommunication channels, or social media, including marketing or communications about benefits, features or other details about products or services.
- Provide You with Value review and analyze your applications, transactions and other information to understand who you are, your financial needs and activities, and what products, services, and promotions may be of interest to you, including targeting promotions based on information that we have collected promote and market products or services offered by AG Finance TradeXpert, by our program partners or by other third parties we have carefully selected better manage and improve your overall relationship with the AG Finance TradeXpert including monitoring, reviewing or improving client service and business processes to make it easier to do business with us, encourage you to continue doing business with us
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Manage our Business perform our everyday business and operations including record keeping or internal reporting (e.g., if you have provided your SSN it can be used as an internal identification number to accurately identify you from clients having the same or similar names) understand and better manage AG Finance TradeXpert business and to develop products and services, including conducting market research or analyzing data we hold about you administer referral arrangements use third-party service providers to perform services on our behalf periodically update your information with credit bureaus as long as you have the product or service with us and for a reasonable period of time thereafter manage AG Finance TradeXpert credit, business and other risks as may be required to operate as an effective, efficient and financially prudent financial agency meet tax or legal and regulatory obligations protect you and us from error and criminal activity including the prevention, detection and investigation of fraud, money laundering, cyber threats and other such risks and threats (e.g., we will review and analyze your applications, transactions and other information to help us identify various types of threats and risks such as credit, fraud, and money laundering) Some of the specific ways we use and share your information within the
AG Finance TradeXpert or with third parties include:
- Broker’s Program Partners – We share information with our broker’s program partners to help determine your eligibility for an AG Finance TradeXpert partner broker’s program. If you participate in AG Finance TradeXpert partner broker’s program, we also share information in order to administer, develop, manage and promote the AG Finance TradeXpert partner broker’s program including accrual of points or rewards, reporting on and analyzing the program’s performance, developing new benefits, products or services, and conducting market research. If you withdraw your consent to this sharing, we may not be able to provide you with the product or service. AG Finance TradeXpert does not recognize or protect our agreements with brokers or consultants that are not part of our program partner.
- Joint Accounts or Representatives – Where you hold a product or service jointly with another person (e.g., joint accounts) or where someone is authorized to use or access your product or service, or where liability is shared with others (e.g., someone has provided a guarantee or indemnity for your obligations), we may share your information with them (or their representative) in connection with the product or service. Where someone is acting as a representative or we reasonably believe is acting with proper authorization (e.g., a person having the power of attorney, an estate representative, a lawyer, an accountant) we may share information with and take instructions from them.
- Protect You – Where you might be a victim of fraud, financial abuse, or other illegal activity or where we have reasonable grounds to believe your interests can best be served by taking action, we may share information with the appropriate legal or governmental authorities, your next of kin or any other appropriate person (e.g., notification of our concerns regarding potential financial abuse may be provided to a public guardian or trustee’s office). In these circumstances, we will only share information we believe is reasonably necessary to protect your interests.
- Protect Us – We share information to protect our rights or interests. For example, where we are involved in judicial, administrative or regulatory proceedings, or other similar processes including enforcing our rights (e.g., to collect on a debt). Or, in order to comply with any legal and regulatory obligations including any subpoena, warrant, or any judicial, administrative orders or demands.
- Business Transactions – If we enter into a business transaction involving personal information, such as selling or securitizing assets, we may share information with the other parties to the transaction (e.g., as part of due diligence or on completion of the transaction). We require that the other parties keep this information confidential and limit its use to the purposes of the transaction. Where we enter into a business transaction involving the purchase of information by us, this policy will apply to our collection, use and sharing of the purchased information. If we sell assets, the purchaser may be permitted or required by law to retain certain information for a period of time. We may also share your information with the beneficial owner of a product or service we provide you.
Refund Policy
Bank Instrument Required Deposit Refund: The required deposit will be refunded only if AG Finance TradeXpert fail to issued or deliver the bank instrument as per signed agreement. Note: If the client has been asked to provide an insurance warp in any phase of the transaction for their lease or purchase own bank instrument, and the client fails to provide a confirmable original insurance policy or a proof of payment of the premium within 30 days, the agreement will be considered as non-performance by the client and any funds or fees paid by the client will be considered lost due to default. Refund Period – The default refund period is from 6 to 48 months (depending on your transaction) from the date we receive a formal refund letter request from the client. Partial Refund – AG Finance TradeXpert does not refund any partial payment done by the client, if a client fails to complete the required deposit, the client will lose any payment received by the AG Finance TradeXpert’. AG Finance TradeXpert Broker License Fees Refund – These fees are NOT refundable.- Phone Consultations Fees Refund – These fees are NOT refundable.
- Insurance Wrap Fees Refund – These fees are NOT refundable.
- Bank Account Opening Fees Refund – These fees are NOT refundable.
- Paymaster Fees Refund – These fees are NOT refundable.
- Asset Monetization Policy